PAYMENT
Payment terms are net 30 days from the invoice date to list users with a continuing use of our services.  List reseller payment terms are net 60 days after original list user mail date.  Prepayment deposit may be required on any order and is always required on the first order from new clients.   Accounts may be opened upon approval of a credit application.  Business or personal check, wire transfer, money order, as well as MasterCard, Visa, American Express, and Discover credit cards, are accepted.

COMMISSIONS
25% base price commission to all SRDS recognized list brokers.  20% base price commission to all recognized advertising agencies, direct marketing consultants and lettershops.  Commission schedule applies to compiled lists only.

CANCELLATIONS
ACT ONE LISTS compiled list orders cancelled within ten (10) days of the original mail/use date, or after processing through a merge/purge, are payable in full.  Orders cancelled prior to production are subject to a $50.00 cancellation fee.  Orders cancelled after production, and prior to ten (10) days of the original mail/use date and prior to merge/purge, are subject to cancellation charges equal to 50% of the base price and selection charges on gross names, plus format charges, shipping charges and a $50.00 cancellation fee.

On response and subscriber lists cancelled after the mail/use date and after production, charges are determined by the list owner.   Orders cancelled prior to production are subject to a $50.00 cancellation fee.

Because certain media can be copied and stored, lists sold on disk or magnetic tape, or through e-mail or modem, are sold for one-year unlimited use only, unless otherwise authorized by an ACT ONE LISTS representative at the time of the original sale, and are not returnable or refundable.

FORMATS

• Cheshire Labels -- No extra charge.
  4 across, east-west.  Produced on continuous forms, 44 to a page, ungummed, unperforated -- can be affixed only by machine.  Each label is 3.44" x 1".
• Pressure Sensitive Labels -- $8/M additional.
  Peel-off wax paper backing; stick on.  Dimensions are 3.2" x .92".   Can be either hand or machine affixed.  Best label format for small runs or in-house mailings.
• Magnetic Tape -- $30 non-refundable tape charge.
  Usually 9T/1600 BPI or 9T/6250 BPI in ASCII or EBCDIC format.  One-time use only or unlimited compiled usage (if purchased as so).
• Disks -- $50 non-refundable flat disk charge.
  Available for ACT ONE LISTS compiled lists only, this format allows you to generate mailing labels and personalized letters.  IBM compatible, 3.5" ASCII file in comma-delimited, sequential, fixed field format or .dbf.  Each disk has approximately 2,000 - 5,000 records, depending on record length, format, and disk density.
• CD Rom -- $125 non-refundable flat cd rom charge.
  Available for ACT ONE LISTS compiled lists only, this format allows you to generate mailing labels and personalized letters.  IBM compatible, ASCII file in comma-delimited, sequential, fixed field format or .dbf. 
• Conversion -- $50 flat fee per conversion.
  Conversion of magnetic tapes to disk or conversion of disk to magnetic tapes.
• Sheet Listing -- $25/M additional.
  One record per line -- approximately 50 lines per page.  In addition to the standard name and address information, you will automatically receive any other information (including SIC, sales volume, number of employees, telephone number, etc.) that is available. Usually requested for telemarketing and follow-up use.
• Index Cards -- Add $25/M to one year's unlimited use pricing.
  3 x 5 card stock; one record plus all available information on each card. Usually used as a visual record for distribution to sales offices, dealers or distributors, or for telephone sales.
• E-mail Transfer -- $30 non-refundable flat charge.
  Available for ACT ONE LISTS compiled lists only, this format allows you to generate mailing labels and personalized letters.  File formats include ASCII comma-delimited, sequential, fixed field format, or .dbf.  This method also saves up to two days processing time.
• Modem Transfer -- $3.00/M ($30.00 Min.) non-refundable charge.
  Available for ACT ONE LISTS compiled lists only, this format allows you to generate mailing labels and personalized letters.  File formats include ASCII comma-delimited, sequential, fixed field format, or .dbf.  This method also saves up to two days processing time.

LIST USAGE
No list furnished by ACT ONE LISTS may be used by anyone other than for the confidential use of the original list user.  Lists furnished on magnetic tape or disk, or through e-mail or modem, are sold for one-year unlimited use only, unless one-time use is agreed to between the list user and ACT ONE LISTS at the time of the original sale.  All lists are seeded with decoy names to protect against unauthorized use; violators will be prosecuted.

UNLIMITED USAGE
All ACT ONE LISTS compiled lists are available for one-year unlimited use. The information on each list may be used as many times as the purchaser needs for one year and can be re-purchased for each subsequent year.  The extra cost is an additional one-time use base price with a 5,000 name minimum on most files.

DUPLICATE SET OF LABELS AND REUSE OF MAGNETIC MEDIA
Duplicate sets of original labels or reuse of names on magnetic media are available for compiled lists at an additional cost of 50% of the one-time use base price.  Duplicate sets must be ordered at the time of original order.

NET NAME ARRANGEMENTS
ACT ONE LISTS compiled lists and many response and subscriber lists are available on net name arrangements.  Please call your ACT ONE LISTS representative for further information on specific net name arrangements.

POSTAL AND MAILING REQUIREMENTS
All lists, unless otherwise specified, are produced in zip code sequence, CASS, DSF,  and PAVE certified, and are ready for bulk rate, third-class, or first-class mailings.  Barcoding and carrier route presorting are available on some lists.

LIMIT OF LIABILITY AND ACCURACY
ACT ONE LISTS provides lists for lawful purposes only and expressly forbids the use of ACT ONE LISTS supplied lists in any unlawful manner.  ACT ONE LISTS shall not be liable for any damages or losses sustained by the purchaser through the use of any list.  Further, ACT ONE LISTS shall not be liable for any special or consequential damages, including printing, postage, and processing, and in no event shall ACT ONE LISTS' liability exceed the original cost of the list.  Due to the verified and recorded sources of compilation, ACT ONE LISTS does not guarantee telephone numbers, facsimile numbers, e-mail addresses, duplicate copies of lists, accuracy of the data, or usage results.

LIST COUNTS AND FINAL PRINT QUANTITY
Due to files being added and updated daily, and duplication between files, count estimates are given with a 90% accuracy factor.   The counts listed in this web site will also vary.  Because of this, we cannot take responsibility for shortages or overruns on your printed matter.  Please call your ACT ONE LISTS representative for final counts prior to executing your print order.

GUARANTEE OF DELIVERABILITY
We guarantee all ACT ONE LISTS compiled lists to be 97% deliverable.  The entire list order must be mailed and all non-deliverable mail must be received by ACT ONE LISTS within 60 days of the original receipt of the list order.  We will apply a credit on account, to be used towards a future order, for the actual postage amount used per piece - not to exceed the current one ounce first class postal rate - for each returned mail piece in excess of 3%.  Guarantee does not apply to duplicate copies of original sets of labels, magnetic tape, disk, modem, or e-mail reuse, telephone numbers, fax numbers or e-mail addresses.

SAMPLES
Cannot be provided because all of our hundreds of files are stored at an outside service bureau or computer fulfillment house.  The service bureaus would actually have to schedule computer processing time, have a computer operator retrieve the particular file archive tape from the tape library, load the tape onto the mainframe computer, program the job requirements based upon the client's custom specifications, and produce an order in the exact format requested.  Portions of produced orders for other clients may be available to be copied and faxed to prospective clients providing that the file and the specifications are the exact same as requested.   Due to the number of files as well as the files being added, deleted, cleaned and updated quarterly, ACT ONE LISTS does not copy and retain portions of files produced to be used as samples.